PRACTICE INFORMATION

Cancellation Policy
It is our practice policy that you must provide at least 4 hours’ notice if you’re unable to keep a Telehealth or Face-to-face appointment unless there are unavoidable circumstances. A cancellation/no show/rebooking fee of $40.00 per appointment will be charged if cancellation is not made 4 hours before your appointment or failure to attend your appointment. If you have cancelled your appointment without notice two times in a row, then the next time you call to arrange an appointment we will not be able to book you anymore so you’ll be considered as a ‘walk-in’ patient and may have to wait when the doctor becomes available.

Fees and Billing Arrangements
The GPs at our practice bulk bill all consultations except certain procedures with patients who have a current Medicare/DVA card. If you do not have a Medicare or DVA card, please enquire with our receptionist regarding fees for consultations or procedures costs. Please refer to our Fee Guide for the complete list of fees.

Fees

Fee Schedule

After Hours Care
If care is required outside our normal working hours, please phone the Locum Service on 13 26 60. This service is bulk billed if you have a Medicare/DVA Card. You can also go to the Emergency Department at your nearest hospital or dial 000 for an ambulance.

Home Visits and Aged Care
The Doctor does provide visits at the Aged Care Facility but does not do home visits.

Reminder System
Our practice is committed to preventative care. When you register with us, you will be included in our reminder system where you may receive health reminders by email, SMS, mail or phone call from time to time offering you preventative health services.

Receiving results, Repeated Referrals & Scripts
You will automatically receive a message from the clinic/HOTDOC once your pathology/radiology results are back. You may book online or call the clinic to arrange an appointment with your GP for a discussion of the results. If you need another referral to a specialist you will need to come in and see the doctor, this is also the case for a repeated script unless we get permission from the doctor first, we ensure that every aspect of your health is taken into account and you’re getting the best care.

Management of Patients Health Information
Your medical record is confidential, it is the policy of this clinic to maintain the security of personal health information at all times and ensure that this information is only available to authorised members of our clinic.

Access to Personal Health Information
You have the right to access your personal health information under the Privacy Amendment (Privacy Sector Act 2000). This clinic will do its best to assist you in granting access where possible and according to the privacy legislation. You will have to sign an “Authority To Transfer Medical Records” form. Please inform the Doctor or the reception staff if you wish to get a copy of your health information.

Patient Feedback
From time to time, we invite our patients to complete a questionnaire on their views of the clinic and how it could be improved. These surveys are completely confidential and will help us to improve our services. If you are unhappy with any aspect of care you have received from us, we would like to know about it so please feel free to talk to the GP or the Practice Manager about any problems or concerns you may have, and we will do our absolute best to rectify it.

Smoking Policy
This clinic is a smoke free zone, there will be no smoking inside of the practice by staff or patients.